I ain’t even gonna blog the whole experience. I’m gonna try to make it short but you guys know how I do.

Booked a flight a while ago…for medical reasons, was NOT able to take the flight. Canceled flight two days before. TRIED to utilize the insurance that I paid for to get a refund. They claimed they weren’t getting mine or my doctor’s faxes. After getting the crazy run around, contacted Priceline who redirected me to US Air.

Spoke to a rep there. Explained what happened. On the phone with her for close to two hours trying to get a resolution. At this point, I didn’t CARE about getting the money back. I just wanted a credit for the flight I couldn’t take for medical reasons. After all was said and done, she gave me a credit of $270 and told me if I need to fly, use it.

Fast forward to NOW…I need to go to Atlanta for New Years. I WAS going to drive but fuck that. Cops be on the road way too much during New Years holidays and I can’t stand those mufuckas. Plus by the time I get off work (not sure when I’ll get out on NYE), I will have to get in the car and drive from Charlotte to ATL…guaranteed four hours b/c of traffic and driving super slow b/c of police and shit.

Called US Air to book a flight. First CSR couldn’t help me without charging me the change fee of $150 (which, by the way, was to be waived b/c of my prior incident based on the rep at the insurance company). I told her I’m not paying shit and put her manager on the phone. Manager got on the phone…same deal. I told her to let me speak to HER manager. Manager gets on the phone and says the same damn thing. I give her my confirmation number, the lady I spoke with INITIALLY at US Air who promised me I wouldn’t be charged, the dates I called. EVERYTHING. This Bizzy Bone sounding ass bitch gon’ tell me “Well, it’s policy.” At this point I was ready to go full the fuck off but I remained cool. I told her “Shirley (yes that was her name), I’m not going to argue with you, okay? I was on the phone LAST time for well over two hours debating this whole thing when I’m not asking you guys for a handout. Im not even asking for my money back. I’m saying I want my flight taken care of as it was PROMISED to me. Now…if you think that all of this is beyond the scope of your capabilities, you can give me CORPORATES contact information and I’ll see what they have to say about it.”

She puts me on hold for a super long time. Guess she thought I was gonna hang up. She comes back and says “My boss said I can go ahead and book your entire flight for you, all covered…anytime you want.” So I booked my flight and I’m gonna be out, as planned.

Here’s my thing…I shouldn’t have had to go through all that. I had my confirmation number, I had names, I had dates. And while it wasn’t US Airways fault that the insurance company through Priceline (who I will NOT use again for shit…or at least not the insurance) failed to honor our agreement, the final agreement was done through US Airways. They said that they were going to take care of it and the shit wasn’t documented at ALL!

I can’t emphasize this enough with Russell Simmons lisp…please people…when you call into ANY type of business, ALWAYS take names, ID numbers, record dates and any other information pertinent to call JUST IN CASE you have to resort to something like this.

I was 100% prepared to contact corporate if need be and my letters/complaints ALWAYS get answered. Sometimes you gotta get a little ethnic on a mufucka to show them you mean business.

(and yes…you can do that without being “ghetto”)